Your privacy
What we collect, how we use it, who can see it, and how to get a copy of everything we have on you — short, plain, honest.
Last updated 7 October 2026
Who is responsible for your data
Love & Butter is operated by Love and Butter Web Portal, who is responsible for the data described in this policy. Questions and requests go to hello@loveandbutter.co.
What we collect
When you sign in we store your email, display name, and (optionally) profile photo, which come from your Google account. Any recipes, comments, ratings, collections, grocery lists, meal plans, journey logs, and group memberships you create are stored against your account so we can show them back to you. Photos you attach to recipes (cover image, step photos) are uploaded to our cloud storage under your account. Before a photo or file is saved, hidden details it carries — such as the location it was taken, the phone or camera used, dates, and author names — are removed. Photos and files you upload have hidden details, such as location and camera data, removed before they are saved. If you take a paid plan, we store your plan, its status and renewal dates, a record of your payments, and — if you choose to tell us — why you cancelled; your card details go to Paddle, never to us. We no longer send a newsletter; if you subscribed before, we keep only your subscription state so you can unsubscribe. If you send us a note through the contact form, we store your name, email, topic, and message so we can reply; we do not record your IP address.
How we use it
Your data powers the features of the site — personalised collections, your grocery list, your meal plan, your comments. We send transactional emails when something happens that you care about (a comment on your recipe, someone cooked your recipe, an achievement unlocked, a reminder you set up, a change to your paid plan, and a 30-day warning if you've requested account deletion). A scheduled background job carries out account deletions once the 30-day window ends. We don't sell your data, and we don't share it with third parties for advertising.
Who can see what
Private recipes and personal lists are visible only to you. Comments and published community recipes are visible to other approved members. Published recipes also generate public link-preview cards (the image you see when a recipe URL is shared on social media or messaging apps); private recipes never appear in those previews. The site admin can view all recipes, comments, profiles, group chats, feedback submissions, and journey logs for moderation, and can delete accounts (which triggers the cascade deletion described below).
Cookies, hosting & diagnostics
The site is hosted with a cloud hosting provider, and your account, database and photos are kept with a cloud database and storage provider. Sign-in uses your Google account and is served from loveandbutter.co. Emails from the site are sent through an email delivery service, and replies to hello@loveandbutter.co go to our email inbox provider. Payments for paid plans are processed by Paddle, which acts as merchant of record: Paddle collects your payment details and billing address, handles tax, and emails your receipts, under its own privacy policy. Session cookies are strictly necessary to keep you signed in. To find and fix bugs we use an error-monitoring service with session replay: a sample of sessions — and any session in which an error occurs — is recorded to help us diagnose problems. To protect your privacy these replays are masked — the text on screen and anything you type into forms (your recipes, comments, messages, and any details you enter) are hidden, so a replay captures only the general page layout, your clicks, and an approximate location derived from your IP address — never the actual content. Replays are used only for debugging, never for advertising. Error reports are also scrubbed of personal identifiers before they are sent. We do not set third-party advertising or tracking cookies, and we never sell your data. Some features send content to specialist providers so they can work: what you import — recipe text you paste, photos and PDFs you choose, and the audio of a video you import — is read by AI services to pick out the ingredients and steps, sort recipes into categories, and translate recipes; importing from a link may use a page-fetching service to retrieve the page; ingredient names are looked up in a public food database to estimate nutrition; and a copy of the recipe catalogue — including recipes you create — is kept in a search database so search and browsing stay fast. These providers process the data on our instructions only, and none of them is used for advertising. You can ask us for the current list of providers at hello@loveandbutter.co.
Your rights
You can update your profile, delete your recipes, and remove comments at any time from the in-app settings. If you ask to delete your account (from Settings → Account, or by emailing us), we mark your account for deletion and warn you 30 days ahead; if you have a paid plan, it is set to end at the close of your current billing period. During that 30-day window you can cancel by signing in, which also keeps your plan. After the window closes a cascade deletion removes your profile, recipes, photos, comments, ratings, friendships, group memberships, journey logs, and notifications, and cancels any subscription still running. Paddle keeps its own records of payments as the law requires. If an account was blocked for breaking the rules, we keep the one record that ties its Google sign-in to that block — the email address and nothing else about you — so the block cannot be undone by deleting the account. If you subscribed to the old newsletter, the unsubscribe link in any newsletter email still works. To exercise these rights, contact hello@loveandbutter.co.
Contact
Questions about this policy? Reach us at hello@loveandbutter.co.